Topics

I’ve noticed some changes to the Journie App recently. What’s going to change?

Is it free to join Journie Rewards?

How do I join Journie Rewards?

How do I earn Journie Points?

Where can I earn Points?

Can I earn points on merchandise and gas wherever Journie Rewards are offered?

How do I use my Journie Rewards card?

Can I have more than one card registered under my name?

Will I earn Points on everything I buy in store?

How soon will any Points I earn show up in my account?

Where can I see how many Points I have?

Can I exchange my points for cash?

How many cards can earn Points on one account?

What if I forget my card—can I still earn points for that visit?

In the App I saved my gas discount for later, but when I presented my plastic card to pay for my fill up, my discount got applied. Why is that?

How many Points do I need to reach my 7¢/L Gas Discount and how do I use it?

When do I receive Rewards?

Will I lose points if I choose a Reward?

How do I pick up my Rewards?

Where can I see which Rewards or Reward Choices I have available?

Will my Rewards or my Gas Discount ever expire?

So, I chose a Reward by mistake, can I re-choose?

I don’t think I got my Gas Discount when I was supposed to—what now?

Why does it look like I’ve been double charged when I pay for gas at the pump?

How does the Free Carbon Offset reward work?

What is this new functionality I see in the App related to car washes?

What locations can I visit to take advantage of these new car wash features?

If I purchased a car wash before this new functionality was in place, can I enter my code into the App to redeem?

Can I purchase a single car wash or a package on the App and use it at any car wash location?

How do I start the car wash that I purchased on the App?

If I purchase a 30-day pass, can I use it more than once a day?

Can members use their wash codes multiple times?

Will Journie members get a receipt for their transaction, and how do they receive it?

If I’m a long-haul driver using Cardlocks, am I eligible to join Journie Rewards?

I’m a Fleet Cardholder; how is Journie Rewards different for me?

Are Fleet cardholders able to participate in the Ultramar and Fas Gas Promo Days promotion?

Are Fleet cardholders able to have more than one card registered under their name or business? 

How many Fleet cards can earn Points on one account?

How do I reset my password?

Why do I have to provide personal information, and how is it protected?

I signed up to receive emails; how come I haven’t seen any in my inbox?

How can I unsubscribe if I don’t want to receive emails anymore?

Is this a new credit card or loyalty program from CIBC and Parkland?

I don’t have a CIBC credit card. Where do I start?

How do I save on every fill-up with a linked CIBC card?

How does the 75 Bonus Point offer work for linking your CIBC cards?

Why do I need to link my Journie Rewards Account to my CIBC account?

Which of my CIBC cards can be linked to my Journie Rewards account?

Where do I link my CIBC debit and credit cards to my Journie Rewards account?

I forgot to pay with my linked CIBC card, can I still get my discount?

I paid with my linked CIBC card, but forgot to enter my Journie Rewards info. Can I still get my discount?

When will I receive my Journie Rewards Promo Code to complete my CIBC Aventura and Dividend Welcome Offer?

How long are my Journie Rewards Promo Code offers from CIBC Aventura and Dividend valid?

How do I save 10¢/L with the discount that came with my Journie Rewards Promo Code?

How do I get the 2 free premium car washes I received as part of my CIBC Aventura or Dividend Welcome Offer?

How do I earn 3X Journie Points as part of my CIBC Aventura or Dividend Welcome Offer?

I still have questions about my Journie Rewards Promo Code. Who do I contact?

I’ve already linked at least one CIBC card with my Journie account. Can I still link my Aeroplan account with Journie Rewards, too?

Is this a new credit card or loyalty program from Journie Rewards and Aeroplan?

Is Aeroplan replacing Journie Rewards?

I am a Journie member and I decide to link my account with my Aeroplan account. What changes can I expect?

How do I link my Journie account to my Aeroplan account?

Do I need to enter my Aeroplan number or swipe my Aeroplan card at all participating stations?

How come it says ‘Enter Code’ after I choose to enter my Aeroplan account number or my phone number on the pump screen?

I am a Fleet Cardholder. Can I link my Journie account with Aeroplan?

I am an Aeroplan member. How do I earn Aeroplan points at a participating Journie station if my accounts are not linked?

How do Journie Rewards gas discount promotions work?

How do Journie Rewards Bonus Points or Point Multiplier promotions work?

How does the 75 Registration Bonus Point offer work?

How does the 75 Opt In Bonus Point offer work?

How do I save on Fas Gas Promo Days?

How do I save on Ultramar Promo Days?

How do I save 2¢/L with CanaDream?

How do I receive 5% off my RV rental with CanaDream?

I received a Journie Rewards deal from RV Care. Do I need to be registered for Journie Rewards to get it?

Where can I enter the 2¢/L gas discount promo code I received from RV Care?

I entered the promo code I received from RV Care – how do I redeem my discount?

Who can start an EV charge using an On the Run ultra-fast charger?

How much does EV charging cost?

How do I pay for EV charging?

Why is there an amount pending on my credit card?

How long does it take to release a pre-authorized amount?

What happens to the pre-authorization if my charge stops suddenly?

How do I manage payment options in the app?

How do I find an available On the Run ultra-fast charger for my EV?

How do I start a charge on an On the Run ultra-fast charger?

How do I earn Journie Points for EV Charging?

Where can I earn Points on EV charging?

How many Points do I need to reach my 20¢/kWh EV charging discount and how do I use it?


I don’t think I got my EV Charging Discount when I was supposed to—what now?


Will my EV charging discount ever expire?

Where can I see my charging progress during my charge?

Where can I access my History listing my most recent charges along the On the Run ultra-fast charging network?

How do I stop a charge on an On the Run ultra-fast charger?

I’m having trouble with the charger, what do I do now?

What if I want to know even more about On the Run EV chargers and the On the Run ultra-fast charging network?

What is happening with the Husky Gas stations near me?

Now that Husky stations are being converted, what will happen to the myHusky Rewards Program?

Will I still be able to earn & redeem myHusky Rewards Points at the converted stations?

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Get the answers to all of your questions about Journie Rewards right here.

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